Tuff Handicraft – Cancellation and Refund Policy

At Tuff Handicraft, we prioritize customer satisfaction. The return and exchange policies for your purchased products are listed below:

1. Cancellation Procedures:
If your order has not been shipped yet, you can cancel it info@tuffhandicraft.com You can send an e-mail to the address.

2. Return Conditions:

  • From the delivery of the product Within 14 days You can create a refund request.
  • The product must be in its original packaging, unused and in resalable condition.
  • Returns are not accepted for products that cannot be returned due to personal or hygienic reasons.
  • Return shipping costs are the responsibility of the buyer (except for faulty/defective products).

3. Refund Process:

  • Once the return is approved, 7 business days Refunds will be made within 24 hours according to your payment method.
  • Credit card refunds can take 3-7 business days depending on your bank.

4. Change:
If stock is available, product exchange is possible. info@tuffhandicraft.com You can send it to the address.